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Delivery Information

ORDERING

You can place orders through our website or by phone @ 727-388-1654
Please pay special attention when entering your 'Ship To' information during online checkout.  We are unable to change an order once it has been submitted. If for any reason, incorrect/invalid shipping information is entered at checkout and fulfillment has to proceed with a delivery intercept, customer is subject to an $15 address correct charge.
 
 
CHECKING ORDER STATUS

You may check the status of your order by logging into your tracynegoshian.com account and clicking on the View Order History tab. You cannot check your orders status unless you have an online account.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped, and this will include the UPS tracking number for your package.

Please note that it may take up to 48 hours after the package leaves our distribution center for the tracking information to appear in the UPS tracking system.

CANCELLATIONS

Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact Tracy Negoshian Customer Service directly by email at customerservice@tracynegoshian.com.

PAYMENT METHODS

Tracynegoshian.com accepts the following credit cards: American Express, Visa, Discover and MasterCard with US billing addresses only. Tracynegoshian.com does not accept checks, cash or money orders.

USING A PROMOTIONAL CODE

From time to time we have special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Checkout page. The value of the promotion will be applied to your order and will appear as a separate line item. There are no price adjustments given on purchases placed and/or received before a promotion start date. 

EMAILS RELATED TO ORDERS


We will communicate information about your order by email.

You will receive an order confirmation email once your order has been received. You will receive a shipping confirmation email once your order has been shipped. This will include the UPS tracking number for you package.

SHIPPING INFORMATION

SHIPPING METHODS AND COSTS

We currently offer three shipping methods:
UPS Standard Ground
Delivery occurs in 3 to 5 business days after processing

UPS 2nd Day
Delivery is guaranteed in 2 business days after processing

UPS Next Day Air
If you need overnight shipping, please call Customer Service at 727-388-1654 Monday-Friday from 9am-1pm EST and you will receive a quote for same day rate. Delivery is guaranteed the next business day after processing  

U.S. Shipping Costs:
Merchandise Total Standard Ground Two-Day Next Day
Up to $499 12.00 $25.00 Call for Quote
$500 and up Free $25.00 Call for Quote


Unfortunately, at this time we do not offer:
•  Delivery to P.O. Boxes
•  International shipping
•  Saturday delivery

Orders shipping to Alaska, Hawaii and Puerto Rico cannot be sent using UPS Ground service. During check-out you must choose from our UPS Air services.

PROCESSING TIMES

Orders typically ship within 72 hours from the time they begin process processing, pending availability and credit card verification.
•  Orders placed Monday-Friday before NOON EST will begin processing that day (excluding holidays).
•  Orders placed after NOON EST will begin processing the next business day.
•  Orders placed after NOON EST on Friday will begin processing the following Monday.

Two-day and overnight orders are given top priority. Orders with these shipping methods will ship the same day (pending product availability, order volume and credit card approval) if ordered before NOON EST. After Noon EST they will ship the next business day.

Tracy Negoshian will contact you with a follow-up email if the merchandise you have selected is not currently in stock.

You will not be charged for any item until it has shipped from our distribution center. If you refuse delivery of any order you placed it will be returned to our warehouse. You will receive a refund for the merchandise and tax paid but shipping charges are non-refundable.

RETURN INFORMATION

View our Returns and Exchanges policy page.

 

 
 
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